Contact Us

We typically respond to email inquiries within 2-3 business days. For phone inquiries, you'll speak with a representative during business hours (Monday-Friday, 9 AM - 8 PM ET). For mailed inquiries, please allow 2-3 weeks for delivery and response.

Yes! You can file a report without providing personal contact information. This allows you to report fraud while maintaining your privacy. However, providing contact information helps us follow up if we need additional details.

After submitting a report, you'll receive a confirmation with a reference number. You can use this number to access your report through our system or contact us for assistance. Keep your reference number in a safe place.

Yes, your personal information is kept confidential and protected according to the Privacy Act. Your information may be shared with law enforcement partners to support investigations, but it's handled according to strict privacy guidelines. See our Privacy Act Statement for details.

Fraud Recovery Guidance Center is available in English. For assistance in other languages, please call 8083011532 and ask for a translator. We're committed to serving all consumers regardless of language.